Account Deletion Request

This page explains how a user of the Prosvita educational platform can request the deletion of their account and associated personal data. The page is publicly accessible and does not require login — in accordance with Apple App Store and Google Play policies that require a public account-deletion channel.

Scope and legal basis
1. Prosvita operates from Ukraine. The deletion channels described below apply regardless of the user's location.
2. GDPR (EU / EEA / UK) — Article 17 (right to erasure / "right to be forgotten"); Article 12 (response within one month, extendable by up to two further months for complex requests); Article 7(3) (right to withdraw consent at any time).
3. COPPA (United States, Children's Online Privacy Protection Act, 15 U.S.C. §§ 6501–6506) — parents and legal guardians of users under 13 may request deletion of the child's personal information at any time; upon request we cease any further collection.
4. SOPIPA (California Student Online Personal Information Protection Act, Cal. Bus. & Prof. Code § 22584), and similar US state K-12 student-privacy laws — the operator will delete student personal information upon request from the student, parent, or the contracting school/district within the statutory window. We do not use student data for targeted advertising, do not sell student data, and do not build non-educational profiles of students.
5. Ukrainian Law No. 2297-VI on the Protection of Personal Data applies to users in Ukraine and to data processed on Ukrainian infrastructure.
Who may submit a request
1. The account holder themselves.
2. A parent or legal guardian — for an account belonging to a minor (including children under 13 under COPPA).
3. A school or district administrator — for accounts of pupils or teachers created under a contract between the school and Prosvita (including SOPIPA and similar state-law deletion requests).
How to submit — two channels
1. In the mobile app (iOS and Android): open "Profile → Settings → Delete Account" and follow the on-screen steps. This is the primary in-app channel required by Apple App Review Guideline 5.1.1(v) and Google Play's User Data policy (Data deletion, effective 31 May 2024).
2. By email: send a message to with the subject "Account Deletion Request". Keep the subject line clear and brief.
What to include
1. Full name.
2. Username (login) in the Prosvita system.
3. The email address used at registration.
4. Optional: reason for the request or any related questions.
5. For a parent request under COPPA: the child's username, the parent's relationship to the child, and a statement asserting parental authority.
6. For a school request under SOPIPA: the contract or order reference and authority of the requesting administrator.
Response timeline
1. Acknowledgement of receipt — within 48 hours.
2. Completion of deletion — within 30 calendar days from identity verification, which falls within the GDPR Article 12 one-month limit.
3. If the request is complex or subject to lawful retention obligations, we will inform you of any extension and the specific reason.
Data categories that are deleted
1. First name, last name, and middle / patronymic name.
2. Username and registered email address.
3. Phone number.
4. Profile photo and avatars.
5. "About" field and personal preferences.
6. Device push-notification tokens.
7. Cached mobile-app session data.
8. Activity history that is not tied to a financial or regulatory obligation.
Data we are legally required to retain
1. Financial and accounting records — retained for the period required by applicable tax and accounting law (minimum 3 years under Ukrainian law; longer where US or EU law applies to the transaction).
2. Anonymised security logs — retained for up to 12 months, for fraud prevention and incident investigation. These logs do not contain identifiers that re-link to the deleted account.
3. Records subject to an ongoing legal, regulatory, or tax proceeding — retained until the proceeding is resolved.
Children's privacy (COPPA)
1. A parent or guardian may request deletion of a child's (under-13) personal information at any time, by either channel described in the section above.
2. Before we act on a parental deletion request, we verify the parent's identity — typically via email confirmation from the registered parent account plus one additional factor proportionate to the sensitivity of the data.
3. We do not use data collected from children under 13 for targeted advertising and do not disclose it to third parties other than service providers bound by equivalent privacy commitments.
Student data (SOPIPA and similar state laws)
1. We do not engage in targeted advertising to K-12 students.
2. We do not sell student personal information.
3. We do not build profiles of students for non-educational purposes.
4. Upon request from the contracting school or district, we delete the affected student records within the statutory timeframe and confirm deletion in writing.
Mobile apps — Apple App Store and Google Play
1. The in-app path described above is the primary user-facing deletion method, as required by the two stores.
2. The publicly accessible URL https://prosvita.net/en/account-removal/ is listed in App Store Connect (App Privacy → Account Deletion URL) and in the Google Play Console (Data safety → Data deletion URL).
3. Either channel results in full account deletion — not merely local app-data removal. Web account data and mobile app data are deleted together.
Right to lodge a complaint
1. EU / EEA residents: your national Data Protection Authority.
2. United Kingdom: the Information Commissioner's Office (ico.org.uk).
3. United States — COPPA: the Federal Trade Commission (ftc.gov).
4. United States — SOPIPA: the California Attorney General (oag.ca.gov), or the attorney general of the relevant state.
5. Ukraine: the Ukrainian Parliament Commissioner for Human Rights (ombudsman.gov.ua).
6. We ask that you contact us first — most concerns can be resolved directly and quickly.
Data Protection contact
1. Email: .
2. Operator details and registered address — see the Public Offer.